Medical appointment support in Australia
Seeing a doctor in a new country can feel daunting. When the healthcare system, language and paperwork are unfamiliar, even a routine appointment can become stressful. The Big Helper is by your side to make the experience clearer and easier.
300+ Brazilians supported
over three years of The Big Helper in Australia.
Who this service is for
This support may be right for you if you:
You feel unsure speaking English with doctors and other healthcare professionals
You have left an appointment unsure about your diagnosis, prescription or care instructions
You are facing a more complex appointment and would rather not go through it alone
You find the Australian healthcare system confusing, from referrals and Medicare to bulk billing and forms
About the service
What this service involves and how we can help
When it comes to your health, a misunderstood word, a missing document or unclear medical advice can make all the difference.
Clarity and support when you need them most
The Big Helper can accompany you to medical appointments, in person or online as appropriate. We help you communicate, organise relevant documents and understand the information you receive.
Before, during and after your appointment, we help you leave with a clear picture of what was discussed and what to do next.
- Help communicating clearly during medical appointments
- Organising documents and medical history
- Guidance on navigating the Australian healthcare system
- Booking appointments and tests
- Follow-up support and next steps
the big helper
Making life easier for immigrants in Australia
Our role is to act as a bridge between you and the systems, services and processes that can often feel confusing, bringing organisation, guidance and support at every step.
3 years helping Brazilians in Australia
Hands-on experience with real, everyday processes, focused on avoiding mistakes and making decisions simpler.
Personal, one-on-one support
Every situation is assessed individually, with direct support and no generic answers or one-size-fits-all solutions.
Support at every stage of settling in
From documents and processes to everyday situations, with ongoing support whenever you need it.
Juliane Leite
My name is Juliane Leite. I’m Brazilian and an immigrant.
I grew up on the outskirts of São Paulo and studied Social Sciences at the Federal University of São Paulo (Unifesp).
At 21, I left Brazil to learn English in Dublin, Ireland. I spent four years there as a student, experiencing first-hand the challenges that only immigrants truly understand.
With limited opportunities in Europe and visa restrictions narrowing my options, I decided to change course and move to Australia: the land of opportunity, as I had heard it described.
And that is exactly what I found. Australia has brought many milestones and achievements into my life, including the opportunity to call this country home.
My work supporting immigrants began unexpectedly: I started by helping people I knew, who then referred others to me. Over time, I realised this was the path I wanted to follow.
Because sometimes, all we need is a helping hand, whether it’s for a simple task or a more complex everyday challenge: making a phone call, visiting the bank or attending a specialist appointment.
I’m here to help.
testimonials
What our clients say
faq
Frequently asked questions
Is the support in person or online?
Both. The format depends on what each situation needs, whether that is an in-person appointment in Sydney or a telehealth consultation.
Is The Big Helper a healthcare professional or a certified translator?
No. The Big Helper works as a personal assistant, supporting you with communication, organisation and understanding the process. For certified translations, The Big Helper can refer you to trusted partner professionals.
Does this service work for any type of appointment?
Yes, from routine check-ups to more complex appointments. Each case is assessed individually to work out the best type of support.
Can The Big Helper help me understand the Australian healthcare system before my appointment?
Yes. Part of our support is explaining how the system works, including what Medicare is, how bulk billing works and when you need a referral, so you can go into your appointment better prepared.
Need support with an upcoming medical appointment?
Get in touch to discuss practical support tailored to your situation.