Australian documents and services
TFN, ABN, Medicare, health insurance, driver licence, Photo Card, White Card and much more. They're just acronyms and documents until you need them.
The Big Helper helps you understand what you actually need, how to apply for each document and how to get everything sorted without the hassle.
300+ Brazilians supported
over three years of The Big Helper in Australia.
Who this service is for
This support may be right for you if you:
You have just arrived in Australia and don't know which documents to get first
You have been here for a while but still have loose ends you have never managed to sort out
You have tried on your own and got lost in the forms, websites or system requirements
You want to be sure you are doing everything right, without taking unnecessary risks
About the service
What this service involves and how we can help
Every document has its own system. Every system has its own rules. And when everything is in another language and follows a different logic, even a simple loose end can become a bigger problem than it should.
Support with everything Australia requires
From TFN to Medicare, from myGov to ABN, The Big Helper helps Brazilians and other immigrants understand, organise and sort out the documents and registrations essential to life in Australia.
Every situation is assessed individually, with clear guidance and support at every stage.
- Guidance on which documents you need and why
- Help completing and submitting forms
- Organising the documents each system requires
- Help registering with Australian platforms and services
- Support until your case is resolved
the big helper
Making life easier for immigrants in Australia
Our role is to act as a bridge between you and the systems, services and processes that can often feel confusing, bringing organisation, guidance and support at every step.
3 years helping Brazilians in Australia
Hands-on experience with real, everyday processes, focused on avoiding mistakes and making decisions simpler.
Personal, one-on-one support
Every situation is assessed individually, with direct support and no generic answers or one-size-fits-all solutions.
Support at every stage of settling in
From documents and processes to everyday situations, with ongoing support whenever you need it.
Juliane Leite
My name is Juliane Leite. I’m Brazilian and an immigrant.
I grew up on the outskirts of São Paulo and studied Social Sciences at the Federal University of São Paulo (Unifesp).
At 21, I left Brazil to learn English in Dublin, Ireland. I spent four years there as a student, experiencing first-hand the challenges that only immigrants truly understand.
With limited opportunities in Europe and visa restrictions narrowing my options, I decided to change course and move to Australia: the land of opportunity, as I had heard it described.
And that is exactly what I found. Australia has brought many milestones and achievements into my life, including the opportunity to call this country home.
My work supporting immigrants began unexpectedly: I started by helping people I knew, who then referred others to me. Over time, I realised this was the path I wanted to follow.
Because sometimes, all we need is a helping hand, whether it’s for a simple task or a more complex everyday challenge: making a phone call, visiting the bank or attending a specialist appointment.
I’m here to help.
testimonials
What our clients say
faq
Frequently asked questions
Can The Big Helper sort out any type of Australian document?
Every case is assessed individually. Just tell us about your situation and The Big Helper will let you know whether and how we can help.
Do I need to be newly arrived to use this service?
No. Many clients have lived in Australia for years and still have loose ends they have never managed to sort out. Support is available no matter how long you have been here.
Is the service in person or online?
Both. The format depends on what each case needs.
Stuck with an Australian document or registration?
Tell us about your situation and The Big Helper will find the best way forward with you.