Personal assistance with everyday life in Australia
Renting a home, enrolling your child at school, booking a service. Tasks that are simple back home can become a real challenge in Australia. The Big Helper sorts out everyday life with you.
300+ Brazilians supported
over three years of The Big Helper in Australia.
Who this service is for
This support may be right for you if you:
You have just arrived in Australia and need to sort out lots of things at once without knowing where to start
You have young children and find it hard to navigate the Australian education and childcare system
You feel unsure communicating in English with real estate agents, schools or service providers
You have lived in Australia for a while but still run into everyday situations that stall for lack of support or information
About the service
What this service involves and how we can help
Settling into a new country goes far beyond paperwork. It's the everyday tasks that add up and weigh on you, and often nobody shows you how to deal with them.
Support with the real demands of everyday life
The Big Helper supports Brazilians and other immigrants in practical situations that call for organisation, communication and an understanding of the Australian system. From renting to your children's schooling, from appointments to dealing with service providers and organisations, the support is personalised and follows each stage as needed, online or in person.
- Rental applications and communication with real estate agents
- School and childcare enrolment
- Booking appointments and completing forms
- Communication with organisations and service providers
- Guidance on how the Australian system works in practice
the big helper
Making life easier for immigrants in Australia
Our role is to act as a bridge between you and the systems, services and processes that can often feel confusing, bringing organisation, guidance and support at every step.
3 years helping Brazilians in Australia
Hands-on experience with real, everyday processes, focused on avoiding mistakes and making decisions simpler.
Personal, one-on-one support
Every situation is assessed individually, with direct support and no generic answers or one-size-fits-all solutions.
Support at every stage of settling in
From documents and processes to everyday situations, with ongoing support whenever you need it.
Juliane Leite
My name is Juliane Leite. I’m Brazilian and an immigrant.
I grew up on the outskirts of São Paulo and studied Social Sciences at the Federal University of São Paulo (Unifesp).
At 21, I left Brazil to learn English in Dublin, Ireland. I spent four years there as a student, experiencing first-hand the challenges that only immigrants truly understand.
With limited opportunities in Europe and visa restrictions narrowing my options, I decided to change course and move to Australia: the land of opportunity, as I had heard it described.
And that is exactly what I found. Australia has brought many milestones and achievements into my life, including the opportunity to call this country home.
My work supporting immigrants began unexpectedly: I started by helping people I knew, who then referred others to me. Over time, I realised this was the path I wanted to follow.
Because sometimes, all we need is a helping hand, whether it’s for a simple task or a more complex everyday challenge: making a phone call, visiting the bank or attending a specialist appointment.
I’m here to help.
testimonials
What our clients say
faq
Frequently asked questions
Can The Big Helper help with any everyday situation?
Every case is assessed individually. Just tell us about your situation and The Big Helper will let you know whether and how we can help.
Is the service in person or online?
Both. The format depends on what’s needed: some situations can be handled remotely, others require someone in person.
Does the service work if I live outside Sydney?
Get in touch and The Big Helper will work out the best type of support for where you live.
Can I use the service to sort out just one specific situation?
Yes. Support can be one-off or ongoing, depending on what each client needs.
Stuck with an everyday situation in Australia?
Tell us what's happening and The Big Helper will find the best way forward with you.