Personalised support for immigrants in Australia
Not every situation fits neatly into a box. If you have a specific need, don't know where to start or want to understand your next step before making any decision, The Big Helper is here for that.
300+ Brazilians supported
over three years of The Big Helper in Australia.
Who this service is for
This support may be right for you if you:
You don't know exactly which service you need, but you know you need help
You have a very specific situation that doesn't clearly fit any category
You want to understand the full picture before making any decision or committing to anything
You are feeling lost in Australia and need someone to help you organise your thoughts and next steps
About the service
What this service involves and how we can help
Sometimes the question isn't about a specific document or a familiar process. It's about not knowing exactly what you need, and needing someone to help you see it clearly.
An experienced perspective on your situation
The Big Helper's personalised support is a space where you can explain what you're going through and receive direct, individual and straightforward guidance. There's no fixed format: the support adapts to your needs, whether it's a guidance session, an assessment of your situation with next steps, or more ongoing support. Online or in person, depending on the case.
- Active listening and analysis of your situation
- Clear guidance on your options and next steps
- Identifying which services or professionals you really need
- Help organising what needs to be sorted and where to start
- Ongoing support based on the complexity of your case
the big helper
Making life easier for immigrants in Australia
Our role is to act as a bridge between you and the systems, services and processes that can often feel confusing, bringing organisation, guidance and support at every step.
3 years helping Brazilians in Australia
Hands-on experience with real, everyday processes, focused on avoiding mistakes and making decisions simpler.
Personal, one-on-one support
Every situation is assessed individually, with direct support and no generic answers or one-size-fits-all solutions.
Support at every stage of settling in
From documents and processes to everyday situations, with ongoing support whenever you need it.
Juliane Leite
My name is Juliane Leite. I’m Brazilian and an immigrant.
I grew up on the outskirts of São Paulo and studied Social Sciences at the Federal University of São Paulo (Unifesp).
At 21, I left Brazil to learn English in Dublin, Ireland. I spent four years there as a student, experiencing first-hand the challenges that only immigrants truly understand.
With limited opportunities in Europe and visa restrictions narrowing my options, I decided to change course and move to Australia: the land of opportunity, as I had heard it described.
And that is exactly what I found. Australia has brought many milestones and achievements into my life, including the opportunity to call this country home.
My work supporting immigrants began unexpectedly: I started by helping people I knew, who then referred others to me. Over time, I realised this was the path I wanted to follow.
Because sometimes, all we need is a helping hand, whether it’s for a simple task or a more complex everyday challenge: making a phone call, visiting the bank or attending a specialist appointment.
I’m here to help.
testimonials
What our clients say
faq
Frequently asked questions
How does the first consultation work?
You tell us about your situation and The Big Helper assesses your case individually, advises you on next steps and recommends the best type of support, with no obligation and no generic answers.
Does the support have a fixed length or format?
No. The format adapts to each case and can be a single guidance session or more ongoing support, depending on how complex the situation is.
Is the service in person or online?
Both. The format depends on each client’s needs and location.
If I book a consultation, can I use other The Big Helper services afterwards?
Yes. A consultation is often the starting point for identifying which other services make sense for your case.
Not sure where to start?
Tell us about your situation and The Big Helper will help you see the way forward clearly.